License Agreement
Welcome to Nutrive Inc. We are excited to offer you (also referred to as “Provider(s)”) access to our digital Platform, the Nutrive Online Application (“Nutrive App,” “App,” and “Platform”). Please read these Patient Participation Terms and Conditions of Use (the “Agreement” and “Patient Participation Terms and Conditions”) carefully, as it sets forth the terms and conditions of your contract with Nutrive Inc., a Delaware corporation (“Nutrive Inc.,” “Nutrive,” “us,” “we,” and “our”).
Patients are indirect users, meaning they will have access to the Platform’s programming interface, which will enable Providers to interact with patients (“Patients”) seeking nutrition services (“Professional Health Services”). The Platform is how patients may connect with Providers and other appropriately licensed professionals to receive services for digestive issues. The Platform also is a method of sharing educational materials and scheduling resources for all Patients.
Patients are bound to these Patient Participation Terms and Conditions. Patients who choose to receive Professional Health Services from a Provider through the Platform and form a provider patient relationship with the Provider are referred to as Patients for the terms of this Agreement.
This Agreement is a legal document. The terms and conditions discussed here apply to the App. Providers choose to offer Professional Health Services to Patients. Patients must pay a fee for the use of the Platform (“Use Fee”). The Platform connects the Patient with a Provider and provides Professional Health Services and support over the internet (“Online Services”) between the Provider and the Patient.
When you register with the Platform as a Patient, you acknowledge and are bound to the terms and conditions of this Agreement. You also acknowledge that you understand and agree to the terms of this Patient Participation Terms and Conditions of Use Agreement.
1 Acceptance and Agreement to Be Bound
(a) This Agreement forms a legally binding contract between you and Company for your access to, registration, and use of the Platform Service (defined below). You represent and warrant that you have the right and authority to bind yourself to this Agreement. You further represent and warrant that you agree that all information you submit to Company is true and accurate.
(b) By using the Platform, you agree to allow Company to collect, use, and disclose your information. Company may change these Patient Participation Terms and Conditions without advance notice, and your continued use of the Platform signifies that you agree to be bound by any changes. We will provide you with any changes to this Agreement.
(c) This Agreement governs your access to and use of the Platform. By accessing or using the Platform, you agree to be bound by this Agreement. You may use the Platform only if you can form a binding contract with us and only in compliance with these Patient Participation Terms and Conditions, as well as all applicable local, state, national, and international laws, rules, and regulations.
2 The Platform and Professional Health Services
(a) If you have any concerns about any condition, diagnosis, or treatment, you should contact your physician or other licensed healthcare providers. If you experience a medical emergency during Professional Health Services, the Provider will immediately call 911 and support you locating assistance.
(b) If you have any concerns about a Provider, please contact us immediately by sending an email to nanda@nutrive.health. We will evaluate your issue on a case by case basis. At our sole discretion, we may take steps to resolve any issue, including but not limited to helping you find a new Provider.
(c) We offer the Platform, which connects potential Patients to Providers offering Professional Health Services. Professional Health Services means nutrition services provided by a licensed nutritionist for personalized daily support using video calls, messaging, the App for accelerated food trigger identification, personalized ingredients & recipes, bowel control training, direct flare-up support, symptom logging and tracking services.
(d) The Platform offers a digital platform to connect Patients seeking Professional Health Services to Providers offering those services and ancillary services thereto. Collectively, these services will be called, “Platform Service.” Once a Patient is connected with a Provider, which the Platform will facilitate, the appropriately licensed Provider may offer the new Patient Professional Health Services. The Platform itself does not provide or render Professional Health Services. The Platform Service that Company provides is a digital platform to connect people seeking Professional Health Services with Providers who offer such Professional Health Services and other educational tools and information. Company is a conduit between Patients and Providers but does not engage in rendering Professional Health Services.
(e) Each Provider has independently chosen to be listed on the Platform and are licensees and authorized users of Company’ property. The Providers are independently licensed and insured, and any issue, warranty, or claim by a Patient must be directly addressed to the respective Provider.
3 Provider Independence and Responsibilities
(a) To help you better understand the relationship between you and the Provider, the Provider’s responsibilities and duties are described below.
(b) The advice of any Provider listed on the Platform is independently and exclusively the advice of the Provider. Any information or opinion expressed by any Provider listed on the Platform is independently and exclusively the information or opinion of the Provider. Company does not endorse any advice, opinion, course of treatment, products, medications, devices, or additional professional or wellness information that a Provider on the Platform may give or recommend.
(c) Providers are solely responsible for providing Professional Health Services in a way that is compliant with all Federal, State, and local laws.
(d) Providers are responsible for maintaining the confidentiality of Protected Health Information (“PHI”) to the extent that the Health Insurance Portability Act (“HIPAA”) applies.
(e) Providers are solely responsible for ensuring that Professional Health Services do not constitute the unlicensed practice of Professional Health Services in any jurisdiction in which a Provider is not licensed and in good standing as a provider of Professional Health Services.
(f) Providers are solely responsible for determining whether the Patient is an appropriate candidate for Professional Health Services. Professional Health Services have limitations that are unique to the nature of Professional Health Services, and it is up to you to determine whether using the App would be an appropriate modality for Professional Health Services for the Patient.
(g) If the Provider provides Professional Health Services to minors under the age of 18, the Provider is solely responsible for obtaining proper consent from the minor’s parents or legal guardian.
4 The Platform Does Not Provide Medical Advice
(a) The Platform maintains and provides content for informational and educational purposes only. This includes the entirety of the App (including text, images, videos, and blogs), Company social media, Company websites, and any information obtained from Company licensors or third parties, and the logos, images, software, videos, text, graphics, photos, sounds, music, audiovisual combinations, interactive features, collections and other materials you may view on, access through, or contribute to the Platform Service. This information is collectively referred to as the Platform’s “Content.”
5 Conduct, Prohibited Countries, and the US States
(a) You expressly agree not to deceive, harass, stalk, harm, or exploit any other users; distribute spam; collect or record information about Platform users; or advertise or solicit others to purchase any product or service on the Platform or on any other Company product. Company reserves the right but does not have an obligation to monitor all conduct (but not your confidential Patient sessions) on the Platform.
(b) The Platform Service that Company provides is not open to individuals who live in countries prohibited by law, regulation, treaty, or administrative act from entering into trade relations with the US or any US state. It is solely your responsibility to determine if you may lawfully use the Platform in any particular country or jurisdiction. Company makes no guarantees or assurances regarding any Subscriber’s authorization to use the Platform Service.
(c) To access the Platform Services provided by Company, Providers must reside in the United States or one of its territories. It is solely your responsibility to determine if you satisfy this condition.
6 License Grant and Permitted Use
(a) Unless otherwise expressly stated, Company or its licensors owns all the Platform and Platform Content. The United States, worldwide copyright laws, and treaty provisions protect the Company Site.
(b) So long as you comply with this Agreement and subject to the Patient Participation Terms and Conditions, Company hereby grants you a limited, personal, non exclusive, and non-transferable license to use the Platform and Registration for as long as your Registration remains active (collectively referred to as “License Grant”).
7 Account Registration and Security
(a) To access some of the Platform Content and to have a profile listed on the Platform, you must create an account (“Sign-Up”). You must also create an account to access the Platform Service.
(b) When you complete the steps required for Sign-Up, you agree to supply truthful and complete information and update it if it changes. By providing information about yourself, you warrant that you are over 18 years of age and that you are of legal age to form a binding contract. If you provide any untruthful or incomplete information, or if Company reasonably suspects such, Company may suspend or terminate your account and Registration and refuse your future use of the Content or the Platform Service.
(c) You are solely responsible for your own account activity and agree to maintain your own secure password and not use anyone other person’s password or login credentials. You further agree not to share or sell your password or login with anyone else.
(d) Please immediately alert Company to any unauthorized use of your account, password, username, email, or other breaches of security.
8 Platform Services
(a) Registration. Registration is the process that allows Patients to be matched with a Provider through the Platform Service and to access Professional Health Services (“Registration”).
(b) Fees. The Platform charges a Use Fee for Patient users. You agree to all fees associated with the use of the Platform and any fees for professional services rendered by the Platform’s Providers.
(c) Changes. Company may change, modify, add, remove, suspend, cancel, or discontinue any of its tiers, including the functionality, content, and availability of any Service features in the sole discretion of Company consistent with this Patient Participation Terms and Conditions of Use. You will be notified of any changes. Your continued use of Company after any such changes, modifications, additions, removals, suspensions, cancellations, or discontinued services demonstrates your consent to them.
(d) Billing. BY PURCHASING SERVICES OFFERED BY COMPANY THROUGH THE APP, YOU AGREE TO PAY ANY FEES ASSOCIATED WITH THOSE SERVICES. THE FEE WILL AUTOMATICALLY BE CHARGED TO YOUR PREFERRED PAYMENT METHOD. YOU AGREE Patient Participation Terms and Conditions of Use | 5 | Page THAT YOUR CREDIT CARD WILL BE AUTOMATICALLY CHARGED THE FEE ALONG WITH APPLICABLE TAXES UNTIL YOU CANCEL YOUR SERVICE. IF YOUR PAYMENT METHOD FAILS AND YOU DO NOT PAY OR DO NOT PAY ON TIME, COMPANY MAY CANCEL OR SUSPEND YOUR ACCOUNT.
(e) Taxes. Any fee and the Use Fee are exclusive of value-added, goods and devices, sales, or other tax. You are solely responsible for such payment and compliance with such taxes.
(f) Payment Methods. The payment can be made with a credit card through a third party vendor integrated into Company (“Payment Processor”). Payment processing services for the Use Fees are provided by a Payment Processor and are subject to its Third-Party Terms of Service (“Payment Processor Terms of Service”). By agreeing to these terms or continuing to obtain use of the Platform Services and Professional Health Services, you agree to be bound by the Payment Processor Terms of Service, as the same may be modified by the Payment Processor from time to time. As a condition of Company enabling payment processing services through the Payment Processor, you agree to provide Company accurate and complete information about you and your business, and you authorize Company to share it and transaction information related to your use of the payment processing services provided by the Payment Processor. (
g) Authorization. By providing payment information to us, you grant the Payment Processor and us your consent and authorization for your credit card to be charged for any Fee for the continuing use of the Service. All overdraft, chargebacks, and bank fees are your sole responsibility. (h) Notice of Fee Increase. Company will provide you with notice of a User Fee increase prior to you being billed. By continuing to use the Service, you agree to be charged the increased User Fee.
(i) Cancellation and No Refund. You can cancel your Service at any time by notifying Company. You will maintain your access to the Service through the end of the month for which you have already paid. However, you will lose access to the Service on the first calendar day of the month following your cancelation request. Company does not offer refunds.
(j) Termination. Company, at its sole discretion, may terminate your use of the Online Service or Platform at any time and for any reason without notice for any conduct which violates this Agreement. You agree that if your use of the Services is terminated under this Agreement, you will not attempt to use the Platform or Service under any name, real or assumed, and further agree that if you violate this restriction after being terminated, you will, to the fullest extent permitted by law, indemnify and hold Company harmless from any liability that Company may incur, therefore.
9 Acceptable Use
(a) You acknowledge and agree that Company (i) is the owner (or has the rights of an owner) of all worldwide right to, title to, and interest in the Platform, regardless of the format in which it is expressed; and (ii) shall be the exclusive owner of all worldwide right to, title to, and interest in any modifications, customization, variations, or adaptations of the Platform based on or substantially similar to the Platform.
(b) You shall use reasonable means to ensure, through proper instructions and enforcement actions, that access to and use of the Platform by you will be under the terms of this Agreement and will be made and used solely for proper and legal purposes and will be conducted in a manner that does not violate any law, rule or regulation, or the rights of any third party.
(c) Use of the Platform is subject to all terms and conditions of this Agreement, including Company’ acceptable use policies. You shall not (i) use, permit the use of, or permit access the Platform except in accordance with the terms of this Agreement; (ii) modify, translate, reverse engineer, decompile, disassemble, or attempt to derive or alter any source code of the Platform; (iii) engage in, permit or suffer to continue any unauthorized copying of the Platform; (iv) distribute, sublicense, sell, assign, transfer, rent, lease, pledge, encumber, disclose to any unauthorized third party, or otherwise allow any unauthorized third party to view, the Platform, or make any attempt to do so; (v) alter, remove, obscure or hinder delivery of any copyright, disclaimer, or proprietary or intellectual property rights notices appearing in the Platform; (vi) take any action compromising, or that has the possibility of compromising, the enjoyment and use the Platform by any other customer; or (vii) take any action compromising, or that has the potential of compromising, Company’ rights in the Platform.
10 Security and Privacy
(a) The information exchanged on the Platform is subject to the Health Insurance Portability and Accountability Act (“HIPAA”). If you use, provide, transmit, store, or disclose PHI in connection with the App, the Services, or the Content, you agree to indemnify Company against any damages, losses, liabilities, judgments, costs, or expenses (including reasonable attorney's fees and costs) arising out such use, provision, transmission, storage, or disclosure of PHI.
(b) The Platform incorporates a mechanism for verifying your identity by asking for formal identification information. For participation on the Platform, you must offer information to confirm your identity.
(c) We have implemented commercially reasonable measures and administrative, technical, and physical safeguards to protect sensitive information stored in the Company database. However, our Platform’s technical offerings are based on several factors that exist outside of the Company’s control. As such, Company cannot guarantee service will be uninterrupted, timely, or secure.
(d) Company works to comply with all applicable laws that concern the privacy of online communications. By using the Platform, however, you acknowledge that the internet is neither more nor less secure than other communications media, including mail, facsimile, and telephone services, all of which can be intercepted and otherwise compromised. As a matter of prudence, you are urged to assume that all internet communications are not secure.
11 Consent to Electronic Communications and Information You Provide
(a) By providing Company with your contact information, you consent to receive unencrypted and unsecured email communication. You agree that any notices, agreements, disclosures, or other communications that Company provides to you by email satisfy any legal communication requirements. By signing this agreement, you agree to us using your personally identifiable information for marketing, communications, messaging, scheduling, feedback, and other related purposes and contacting you through push notifications.
(b) Company has the right, but not the duty, to monitor your use of the Platform, including any information you provide. Any information you send to Company by email may be misdirected or intercepted by unintended recipients, and thus it may not constitute a confidential medium of communication. If you have confidentiality concerns, please consider using an alternative communication mode and do not transmit any sensitive or confidential information to us via email.
(c) By using communicating through the Platform’s communication methods, you agree that Company is not responsible for the privacy of any email or other electronic messages. Company does not warrant the confidentiality or security of any email transmission and you recognize such messages may not be secure.
(d) You are responsible for all information you send through the Platform. This means that you agree not to transmit information that is illegal, threatening, libelous, defamatory, obscene, ethnically or racially offensive or discriminatory, profane, invades the privacy of another person, or any other information that violates any law or confidentiality agreement. Company may edit, delete, modify, ban such information, and take necessary legal action.
12 Submissions of Information
(a) Do not send Company any ideas, suggestions, materials, concepts, or other information (collectively “Information”) relating to the Platform. If you violate this policy and send Information to Company, that Information will become the property of Company. This means that Company will have unrestricted use of it for its personal and commercial purposes. Company will not compensate you and will not be liable to you or any other information provider.
(b) If you send Information to Company, you agree: (i) to waive your rights in any Information; (ii) to warrant that it is original to you; (iii) that you have the right to submit it to Company; and (iv) that you have no recourse against Company for any alleged or actual infringement or misappropriation of any proprietary right in any Information.
(c) You further agree not to: (i) transmit any Information that contains any viruses or other computer programming routines that may damage, interfere with, intercept, or take any system, data, or personal information; (ii) impose an unreasonably large amount of Information on the Platform or otherwise interfere with or inhibit any other user from using or enjoying the Platform; (iii) transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communications; (iv) access, use, or copy any portion of the Platform using automated mechanisms, such as bots, spiders, scrapers, web crawlers, or indexing agents; or (v) impersonate another person or allow any other person or entity to use your identification for interacting on Company’ social media.
13 Intellectual Property
(a) Except as provided in the License Grant, you may not copy, reproduce, modify, use, republish, upload, post, transmit, or distribute any of the Platform, including any trademarks, names, or logo, and you may not redeliver or present any of the pages, text, images, or the Content using “framing” technology, nor systematically retrieve data, information, or the Content to create a collection, compilation, database, or directory. Company reserves all rights not expressly granted.
(b) Except as expressly outlined in this Agreement, you shall not do any of the following: (i) modify, reformat, or translate the Content, (ii) license, sell, rent, lease, transfer, assign, distribute, offer, or otherwise commercially exploit the Content, or any portion thereof; (iii) use the Content in any manner that allows any person to access the Content other than as expressly provided for in this Agreement; or (iv) continue to use any Content after the termination of this Agreement.
14 Operation of the Platform
(a) Company makes all reasonable efforts to keep the Platform operational and available for access on a 24-hour-a-day, seven-day-a-week basis. This is occasionally subject to scheduled downtime for maintenance purposes, unscheduled maintenance, and systems outages.
(b) Company, however, does not provide any assurance or warranty that: (i) access will always be available; (ii) service will be uninterrupted; (iii) its operation will be error-free; (iv) defects will be corrected; or (v) the servers that operate the Platform are free from viruses or other harmful components.
(c) You agree to assume the entire cost of all servicing, repair, or correction to your property arising from your use.
15 Limitation of Liability
(a) Company assumes no responsibility for any act or omission of you or any Provider. We encourage you to do your own research.
(b) Under no circumstances will Company, its employees, officers, directors, shareholders, or agents be held liable for any indirect, consequential, or punitive damages relative to the Professional Health Services provided by any Provider accessed through the Platform greater than $1,000. Providers featured on the Platform are independently licensed and insured, and any issue, warranty, or claim by a Patient, must directly address the respective Provider.
(c) ALL INFORMATION IN THIS PLATFORM IS PROVIDED ON A REGISTRATION BASIS AND IS PROVIDED ON AN “AS IS” BASIS. ACCORDINGLY, COMPANY MAKES NO REPRESENTATIONS, AND NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, WITH RESPECT TO THE CONTENT OR OTHERWISE REGARDING THE PLATFORM OR ANY LINKED WEBSITE. TO THE FULL EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES (EXPRESS OR IMPLIED), INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COMPANY GIVES NO WARRANTY AS TO THE ACCURACY, RELIABILITY, COMPLETENESS, CURRENTNESS, TIMELINESS, OR AVAILABILITY OF THE PLATFORM OR THE CONTENT OR OF ANY LINKED WEBSITE.
(d) By using the Platform, you signify that you assume the risk of accessing and using the information it provides. We do not guarantee the accuracy of information provided on the Platform and are not responsible for any errors or omissions in the information provided.
(e) Company is not responsible for Patient’s damage or loss. You agree that Company is not responsible to you or others for any loss or damages that result from your use (or non-use) of the Platform or any linked third-party website. This loss or damage includes, but is not limited to, direct, indirect, special, consequential, compensatory damage, incidental damage, lost profits or data, damages to your computer resulting from viruses, loss of or damage to other property, claims of third parties, or copying or display of the Platform or its contents. Company is not responsible, regardless of whether Company has been advised or knew or should have known of the possibility of such damages or claims. Your sole and exclusive remedy against Company is to stop using the Platform.
16 No Warranty or Guarantee of Outcome
(a) COMPANY MAKES NO GUARANTEE AND NO WARRANTY THAT YOU WILL HAVE ANY SPECIFIC RESULT. FURTHER, COMPANY MAKES NO GUARANTEE, AND NO WARRANTY THAT THE PLATFORM WILL OPERATE UNINTERRUPTED AND ERROR-FREE.
17 Indemnification for Your Use of the Platform
(a) Neither Company, nor any licensors, affiliates, subsidiaries or parent companies, nor any respective officers, members, managers, directors, employees, or agents will be liable for any damages including, but not limited to, indirect; incidental; consequential; special; exemplary; or punitive damages greater than $1,000. Unless otherwise prohibited by law, in no event shall Company nor any licensors, affiliates, subsidiaries or parent companies, nor any respective officers, directors, employees, or agents will be liable for any special, indirect, or consequential damages, or damages whatsoever resulting from loss of use or data, whether in an action of contract, negligence, or other tortious action, arising out of or in connection with the use of the Platform or the Platform Service greater than $1,000. Your sole and exclusive remedy for dissatisfaction with the Platform Service is to stop using the Platform and Platform Service. Company provides no indemnification of any kind.
(b) You will indemnify Company from any suit or proceeding made or brought against Company by a third-party for claims related to your use of any portion of the Platform, Platform Service, or Professional Health Services.
18 Links to Third-Party Websites
(a) Company may provide links to third-party websites and the Platform may occasionally provide links to third-party websites. By clicking on these links, you agree that Company is not responsible and does control any information on these websites. Third-party websites are unrelated to, and not maintained by Company.
(b) By clicking on such links, you agree that Company is not responsible for their content, regardless of whether your access is provided by Company or by another third-party. Company does not warrant the accuracy, timeliness, or suitability of the content of any third-party website.
(c) By providing a link to a third-party website, Company does not endorse that linked websites’ products or services, nor does it endorse the third-party website’s sponsoring organization. Your sole and exclusive remedy for claims arising from any such third-party products or services is against the third-party provider and not Company.
(d) Third-party websites may provide links to Company’s Platform. Company hereby grants third-party websites the limited right to link to its Website. This limited license does not grant the right to “framing” of the Content or grant any other activity that could create a misimpression or confusion among users with respect to sponsorship or affiliation.
19 No Assignment
(a) The Patient Participation Terms and Conditions and licenses may not be transferred or assigned by you to anyone but may be assigned by us without restriction.
20 Applicable Law and Enforcement of Patient Participation Terms and Conditions
(a) The laws of the state of California, without affecting its principles of conflicts of law, govern all adversarial proceedings arising out of this Agreement. If a Subscriber of Platform takes legal action against us relating to these Patient Participation Terms and Conditions or relating to the Subscriber’s interactions with or relationship to Company relating to the Platform, that Subscriber agrees to file such action only in the state and federal courts located in California.
(b) By using the Platform, you agree that: (i) if any provision of this agreement is held to be unenforceable, then that provision will be modified to the minimum extent necessary to make it enforceable, unless that modification is not permitted by law, in which case that provision will be disregarded; (ii) that if an unenforceable provision is modified or disregarded under this paragraph, then the rest of this Agreement will remain in effect as written; and (iii) that any unenforceable provision will remain as written in any circumstances other than those in which the provision is held to be unenforceable.
(c) No waiver of any privacy policy or this Agreement shall be effective unless in writing and signed by an authorized representative of Company. No such waiver shall be deemed a further or continuing waiver of such term or any other term or condition of use.
(d) Unless later agreed to between the parties, this Agreement constitutes the entire agreement between you and Company related to your use of the Platform. It does not create any relationship between you and Company that is not contemplated in these policies.
(a) Company may amend or update these Patient Participation Terms and Conditions, the Content, or the Platform Service at any time without prior notice. If you use the Platform after any changes, you agree to be bound by the changes.